Frequently Asked Questions

Welcome to the PRO RAY FAQ Page

We are here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please do not hesitate to contact us.

Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:

Order handling time: 1 to 2 business days (Monday to Friday)
Transit time: 4 to 7 business days
Estimated delivery time: 5 to 9 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.

Question #3: Where is PRO RAY located?
Answer: PRO RAY is an online jewellery business based in the United Kingdom. We operate online and currently ship within the United Kingdom.

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:
Visa
MasterCard
American Express
JCB
Discover
Diners Club
Apple Pay

For more details, please refer to our Terms of Service.

Question #5: What if I receive a defective product?
Answer: If you receive a defective item, please contact us. We will offer a replacement or refund where applicable. Please contact us within 30 days of delivery. For more information, see our Return Policy.

Question #6: Can I cancel my order after it's placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.

Question #7: What is your return policy?
Answer: You can return your order within 30 days of delivery. Please visit our Return Policy page for full details.

Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 5 to 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Question #9: Do you offer any warranties or guarantees on your products?
Answer: We offer a 30-day return period from the date of delivery. For more information, please refer to our Return Policy.

Question #10: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page, by emailing support@proray.store, or by calling +44 7563 430 552.

Question #11: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.

Question #12: Do you have a physical store location I can visit?
Answer: We are an online-only store.

Question #13: Can I place a bulk order for my business or organisation?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #14: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy.

Question #15: How can I track my order?
Answer: You can track your order through the Track Order page on our website.

For More Information

PRO RAY LLP
Unit 3, Office A, 1st Floor, 6-7 St. Mary At Hill, London, EC3R 8EE, United Kingdom

General Enquiries: info@proray.store
Customer Support: support@proray.store
Business Phone: +44 20 4577 2844
Customer Support Phone: +44 7563 430 552

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT/BST, London time)

We aim to reply to all enquiries within 1–2 business days.