Terms of service
Last Updated: 16 March 2026
These Terms of Service govern your use of the PRO RAY website and services operated by PRO RAY LLP.
By accessing or using our website, you agree to be bound by these Terms of Service.
Use of the Website
You agree to:
• Use our website only for lawful purposes
• Not violate any applicable laws or regulations
• Not upload harmful, malicious, or misleading content
• Not attempt to gain unauthorised access to accounts, systems, or data
Account Information
When creating an account or placing an order, you agree to provide accurate and up-to-date information.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
Products and Services
We reserve the right to:
• Change or discontinue products at any time
• Limit the quantities of products or orders
• Refuse or cancel any order at our discretion
All product descriptions and prices are subject to change without notice.
Billing Terms
Accepted Payment Methods:
• Visa
• MasterCard
• American Express
• JCB
• Discover
• Diners Club
• Apple Pay
Currency: GBP (British Pounds)
All transactions are encrypted using SSL (Secure Socket Layer) technology and processed securely through our payment gateway providers.
Unauthorised chargebacks or payment disputes may be investigated and legally challenged.
Fraud Prevention
PRO RAY reserves the right to flag, hold, or cancel orders that appear suspicious or potentially fraudulent.
Large orders may require identity verification or additional security checks.
Returns and Refunds
Returns and refunds are governed by our Refund Policy.
Limitation of Liability
To the fullest extent permitted by law, PRO RAY shall not be liable for:
• Delivery delays beyond our control
• Indirect, incidental, or consequential damages
• Errors or omissions in website content or pricing
Intellectual Property
All content on this website — including text, images, logos, graphics, and code — is the property of PRO RAY or its licensors.
You may not copy, reproduce, distribute, or exploit any content without written permission.
Modifications of Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on this page.
Business Information
This website is operated by PRO RAY LLP, a company registered in the United Kingdom.
Registered Business Address:
PRO RAY LLP
Unit 3, Office A, 1st Floor, 6-7 St. Mary At Hill, London, EC3R 8EE, United Kingdom
Company Number: OC459973
General Enquiries: info@proray.store
Customer Support: support@proray.store
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
Contact Information
PRO RAY LLP
Unit 3, Office A, 1st Floor, 6-7 St. Mary At Hill, London, EC3R 8EE, United Kingdom
General Enquiries: info@proray.store
Customer Support: support@proray.store
Business Phone: +44 20 4577 2844
Customer Support Phone: +44 7563 430 552