Refund policy

PRO RAY LLP  
www.proray.store  

Business Address  
Unit 3, Office A, 1st Floor, 6-7 St. Mary At Hill, London, EC3R 8EE, United Kingdom

Email: info@proray.store  
Business Phone: +44 20 4577 2844  
Customer Support Phone: +44 7563 430 552  

30-Day Return Policy

At PRO RAY, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. This policy applies to all orders delivered within the United Kingdom.

Return Eligibility

Items must:

• be unused  
• be in original condition  
• include original packaging  
• show no signs of wear, damage, or alteration  

Returns that do not meet these conditions may not be accepted.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at support@proray.store. We will do our best to cancel your order before it is dispatched. Once an order has been shipped, it can no longer be cancelled and must be returned in accordance with our return policy.

Return Process

To start a return, please contact our support team at:

Email: support@proray.store  

Please include:

• your order number  
• the reason for the return  

Our team will provide return authorisation and detailed return instructions.

Please do not send items back without contacting us first.

Return Costs

Defective or Incorrect Items  
If your item arrives damaged, defective, or incorrect, we will cover the return shipping cost.

Change of Mind / Customer Remorse  
If you wish to return an item for personal reasons, the customer is responsible for the return shipping cost.

Shipping costs are non-refundable.

Refunds

Once the returned item is received and inspected, we will notify you of the refund status within 2 business days.

If approved, refunds will be issued to the original payment method within 5–7 business days. All refunds are processed in GBP (British Pounds) and will reflect the original purchase price paid.

Exchanges

If you would like a different size, colour, or product, please contact our support team and we will assist you with the exchange process.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable items will be clearly marked on the product page prior to purchase.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact Information

PRO RAY LLP  

Unit 3, Office A, 1st Floor, 6-7 St. Mary At Hill, London, EC3R 8EE, United Kingdom

Company Number: OC459973

All returns and refunds are processed by PRO RAY LLP.

For refund requests, please contact support@proray.store.

General Enquiries: info@proray.store  
Customer Support: support@proray.store  
Business Phone: +44 20 4577 2844  
Customer Support Phone: +44 7563 430 552  

Customer Service Hours  
Monday – Friday  
9:00 AM – 5:00 PM (London Time)

We aim to respond to all enquiries within 1–2 business days