Privacy policy
Last Updated: 20 May 2026
At PRO RAY, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website.
Information We Collect
We may collect the following personal information:
• Name, email address, and phone number
• Shipping and billing addresses
• Order details (products purchased and payment method)
• Browser type, device type, IP address, cookies, and other technical data
How We Use Your Information
We use your information to:
• Process and fulfil your orders
• Communicate with you about your purchase or enquiries
• Provide customer support
• Improve our website and services
• Send marketing communications (only if you opt-in)
• Comply with legal obligations
Sharing Your Information
We never sell your personal data.
We may share your information with trusted third parties only when necessary to operate our business, including:
• Payment processing providers (such as Shopify Payments or PayPal)
• Shipping and fulfilment providers (such as Royal Mail or UPS)
• Analytics and website performance tools (such as Google Analytics)
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Remember your preferences and shopping cart contents
• Analyse website performance and user behaviour
• Personalise your browsing experience
You can manage or disable cookies through your browser settings.
We may also use advertising cookies, including Meta Pixel (Facebook/Instagram) and Google Ads tracking, to measure the effectiveness of our marketing campaigns and to show you relevant advertisements on third-party platforms. You can opt out of advertising cookies through your browser settings or via the relevant platform's ad preferences.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
• Order and transaction records: retained for up to 7 years to comply with HMRC financial record-keeping requirements under UK law
• Customer account data: retained for as long as your account is active or as needed to provide services
• Marketing data: retained until you withdraw your consent or unsubscribe
• Technical and analytics data: retained for up to 26 months
Once data is no longer required, it is securely deleted or anonymised.
Your Data Rights (UK GDPR / EU GDPR)
Under data protection laws, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• File a complaint with a data protection authority
To exercise these rights, please contact us at info@proray.store.
If you are based in the UK, you may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data Storage and Security
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Your data is stored on secure servers and all transactions are protected using SSL encryption. Shopify is compliant with PCI DSS standards for payment data security.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us at info@proray.store and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Information
PRO RAY LLP
Unit 3, Office A, 1st Floor, 6-7 St. Mary At Hill, London, EC3R 8EE, United Kingdom
Company Number: OC459973
General Enquiries: info@proray.store
Customer Support: support@proray.store
Business Phone: +44 20 4577 2844
Customer Support Phone: +44 7563 430 552