Shipping policy
Last Updated: 16 March 2026
At PRO RAY, we are committed to providing an exceptional shopping experience, including clear and transparent shipping policies.
We offer free shipping on all orders within the United Kingdom.
Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom.
International Shipping
At this time, PRO RAY ships exclusively within the United Kingdom. We do not currently offer international shipping. If you are located outside the UK and wish to place an order, please contact us at support@proray.store and we will do our best to assist you.
Delivery Times
Below are the estimated delivery times for all orders:
Order Cut-off Time
5:00 PM (GMT/BST, London time). Orders placed after this time will be processed on the next business day.
Order Handling Time
1–2 business days (Monday to Friday).
Transit Time
4–7 business days (Monday to Friday).
Estimated Delivery Time
5–9 business days.
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, holidays, or other circumstances beyond our control.
Carrier Services
We partner with reliable courier services for deliveries within the United Kingdom, including:
• Royal Mail
• UPS
Shipping Costs
Free Shipping
All orders delivered within the United Kingdom qualify for free shipping. No minimum order value is required.
All prices are displayed in GBP (British Pounds) and are inclusive of any applicable VAT.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number.
You can use this tracking number to monitor the progress of your shipment.
Delivery Issues
If you experience any issues with your delivery, including delays or lost packages, please contact our customer support team.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Information
PRO RAY LLP
Unit 3, Office A, 1st Floor, 6-7 St. Mary At Hill, London, EC3R 8EE, United Kingdom
Company Number: OC459973
General Enquiries: info@proray.store
Customer Support: support@proray.store
Business Phone: +44 20 4577 2844
Customer Support Phone: +44 7563 430 552
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (London Time)
We aim to respond to all enquiries within 1–2 business days